Refund Policy
Last updated: May 22, 2026
Eligible for Refund
Technical failure from our end within 24 hours of purchase
Case by Case
Persistent unresolvable issues after exhausting support
Not Eligible
Change of mind, ISP issues, or Terms of Service violations
1. Overview
At 4kVibeTV, we stand behind the quality of our service. We offer a fair refund policy designed to protect customers from genuine technical failures on our part while ensuring the sustainability of our platform. Please read this policy carefully before making a purchase.
2. Eligible Refund Scenarios
We will issue a full refund in the following circumstances:
Service Non-Delivery
Your subscription credentials were never delivered within 24 hours of confirmed payment, and our support team was unable to resolve the issue.
Complete Service Failure
The service is entirely non-functional on your end due to a confirmed issue on our servers, and our technical team is unable to resolve it within 48 hours.
Duplicate Payment
You were charged twice for the same subscription due to a payment processing error.
Incorrect Plan Charged
You were charged for a different plan than the one you selected, and the issue cannot be corrected through an account adjustment.
3. Non-Eligible Refund Scenarios
Refunds will not be issued in the following circumstances:
Change of Mind
You decided you no longer want the service after purchase and your credentials have been activated.
ISP or Network Issues
Buffering, slow speeds, or connectivity problems caused by your internet service provider, router configuration, or local network. We recommend using a VPN to bypass ISP throttling.
Device Incompatibility
The service does not work on your specific device model. Our compatibility list is clearly published — please verify before purchasing.
Partial Use
You have already used a portion of your subscription period and wish to cancel the remainder.
Terms of Service Violation
Your account was suspended or terminated due to a breach of our Terms of Service, including account sharing beyond your plan's device limit.
Third-Party App Issues
Issues caused by third-party IPTV player applications (e.g., TiviMate, IPTV Smarters) that are not related to our service infrastructure.
Trial Period
If you requested and used a free trial before purchasing, refunds will not be processed as you already had the opportunity to evaluate the service.
4. Refund Request Process
To request a refund, please follow these steps:
Contact Support First
Reach out to our support team via our Contact page or WhatsApp. Our team will attempt to resolve any technical issues before processing a refund.
Submit a Refund Request
If the issue cannot be resolved, submit a formal refund request through our Contact page, including your order ID, email address, and a description of the problem.
Review Period
Our team will review your request within 2–3 business days and may ask for additional information or screenshots to verify the issue.
Refund Processing
If approved, refunds are processed back to your original payment method within 5–10 business days depending on your bank or payment provider.
5. Chargebacks
We urge you to contact us before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in immediate account termination and may be reported to relevant fraud prevention services. We are always willing to work with you to find a fair resolution.
6. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.
7. Contact Us
For all refund enquiries, please contact us through our Contact page. We aim to respond to all support requests within 2 hours.