Privacy Policy

1. Introduction

4kVibeTV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our Service.

Information You Provide

• Account information: email address and subscription details.
• Payment information: processed securely by our payment processors — we do not store card numbers.
• Communications: messages you send us via our support channels.

Information Collected Automatically

• Log data: IP address, browser type, pages visited, time and date of visits.
• Device information: device type, operating system, and unique device identifiers.
• Usage data: content accessed, streaming quality preferences, and session duration.
• Cookies and similar tracking technologies (see Section 6).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information, including activation credentials.
• Send administrative messages, including account confirmations and support responses.
• Monitor and analyze usage patterns to improve user experience.
• Detect, prevent, and address technical issues, abuse, or violations of our Terms.
• Comply with legal obligations and enforce our agreements.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform (e.g., payment processors, hosting providers), bound by confidentiality agreements.
• If required by law, court order, or governmental authority.
• To protect the rights, property, or safety of 4kVibeTV, our users, or the public.
• In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information for legitimate business purposes or as required by law after account termination. You may request deletion of your data by contacting us through our support channels.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data sent to your browser from a website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not function properly.

We use session cookies (expire when you close your browser) and persistent cookies (remain on your device for a set period) for authentication, preferences, and analytics purposes.

7. Security

We use commercially reasonable administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data.
• The right to object to or restrict processing of your personal data.
• The right to data portability.

To exercise any of these rights, please contact us through our Contact page.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact page.